At Glamoholic Nigeria Limited, we prioritize your satisfaction and aim to provide you with a seamless shopping experience. Should you encounter any issues with your order, we are here to assist you promptly and effectively.
If you notice any damage or error in your order, please contact us at ceo@glamoholicapparel.com within 48 hours of receiving the package. We will then initiate the necessary steps to address the issue.
For corrections, we will arrange for two scheduled pickup attempts at your convenience. However, please note that if we are unable to complete the return process after two attempts, we will cancel the scheduled return, and you may no longer be able to return the package to us.
Please be aware that we do not process exchanges or refunds for products that have been delivered in good condition. Exchanges or refunds will only be issued in the following circumstances:
- Damaged Product: If the product is received in a damaged condition.
- Incorrect Order: If an incorrect item was delivered to you.
It is important to return products in their original packaging and unused condition. Any deviation from this may result in the denial of an exchange or refund.
We encourage our customers to carefully review size guides, product descriptions, and dimensions before making a purchase to ensure the right product is selected. Returns will not be accepted for reasons related to incorrect sizing or failure to review product information thoroughly.
At Glamoholic Nigeria Limited, we are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us.
